JOB DESCRIPTION: RMD DISPENSARY AGENT

Job Title RMD Dispensary Agent Reports To RMD General Manager
Position Type Full-time Staff or Supervisor Staff
Travel Required No Will Train Others No
Job Description
Summary/Objective The RMD Dispensary Agent reporting directly to the RMD General Manager, is responsible for assisting in all daily operations of a RMD, being part of a patient-centric team and achieving MMI company initiatives. Additionally, the RMD Dispensary Agent maintains the policies and procedures of MMI and ensures compliance with all state and local laws and regulations . Responsibilities include but are not limited to:
Policies, Procedures & Daily Operations

  • Daily balancing of cash  and product inventory.
  • Participating in engaged patient services on sales floor
  • Reviews Communication Binder for most current information
  • Ensuring patient intake forms are accurate and complete.
  • Assisting in  Verified Financial Hardship (VFH) program.
  • Maintaining compliance of all local and state regulations.
  • Performing general office work, such as filing records, operating copy machines, and using email as correspondence.
  • Upholding all MMI policies and procedures.
  • Providing RMD General Manager with patient feedback on a weekly basis.
  • Maintain proper recordkeeping such as patient intake forms, cash handling records chain of custody documents and waste disposal logs.

Training & Development

  • Ensure that all patients are greeted with a helpful, pleasant and compassionate attitude; making every interaction a positive experience.
  • Proficient on HIPAA and confidentiality requirements.
  • Proficient in Viridian Sciences inventory management and point of sale platform and DPH Virtual Gateway system.
  • Current on product knowledge and proper dosage.
  • Ensuring that all team members are maintaining current MMI policies and procedures as well as all state and local laws and regulations.
  • Reviewing and updating patient educational materials
  • Participating in quarterly RMD team meetings.

Driving Business/Sales

  • Reviewing sales daily and best practices to achieve goals, with team members.
  • Trained on patient services, including patient intake, product knowledge and proper dosage
  • Participating in 1 minute meetings, at the  start of every shift, to ensure consistency in message and goals.
  • Delivering excellent, and compassionate patient services.
  • Developing MMI patient loyalty and retention.

Company Culture

  • Being a MMI brand ambassador and representing the brand appropriately.
  • Building relationships with community leaders and trust from our neighbors.
  • Following and implementing MMI’s core values, including respect, diversity, sustainability, research and service.
  • Ensuring adherence to MMI’s cultural principles.
  • Maintains RMD aesthetic according to MMI brand, including music selection and daily RMD cleanliness.
  • Participates and embraces a highly motivated team environment.
  • Implementing brand sales marketing strategies.

Controlling & Preventing Loss

  • Proficient in cash balancing and product protection.
  • Participating in monthly product inventory.
  • Ensuring daily balancing or cash and product are being done according to MMI and DPH policies.
  • Reviewing Loss Prevention (LP) procedures on a quarterly basis.

Qualifications and Education

  • Must be 21 years old.
  • Must possess a valid driver’s license and reliable transportation.
  • Experience in retail, hospitality or patient services, preferred.
  • Excellent verbal and written communication skills
  • Basic math skills.
  • Ability to work in a  team environment
  • Experienced in a fast paced, high transaction environment.
  • Having good organizational skills.
  • Having decision making skills.
  • Being analytical.
  • Being detail oriented.
  • Being proactive.

Physical and Environmental Requirements

  • Ability to work a minimum of 8 hours a day and rotating shifts;
  • Flexible schedule availability including nights, weekends and holidays;
  • Ability to lift, push, and pull 50 pounds;
  • Ability to sit, squat, bend, and kneel repetitively throughout a work day;
  • Ability to stand for extended periods of time;
  • Ability to use a ladder (up to 12 ft. extension) and general hardware tools needed for common repairs;
  • Ability and willingness to work in the following conditions:
    • General office environment;
    • Extended computer usage;
    • Extended phone usage including teleconferences, and
    • Work environments that include exposure to, but not limited to, fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.

Management reserves the right to assign other job duties as necessary.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We maintain a drug-free workplace.

Please send a cover letter and resume to careers@mayflowermedicinals.com to apply.

 

JOB DESCRIPTION: SHIFT LEAD

Job Title RMD Shift Lead Reports To RMD General Manager
Position Type Full-time Staff or Supervisor Supervisor
Travel Required Possibly Will Train Others Yes
Job Description
Summary/Objective The RMD Shift Lead reporting directly to the RMD General Manager, is responsible for assisting in managing all daily operations of a RMD, leading a patient-centric team and achieving MMI company initiatives. Additionally, the RMD Shift Lead implements and maintains the policies and procedures of MMI and ensures compliance with all state and local laws and regulations . Responsibilities include but are not limited to:
Policies, Procedures & Daily Operations

  • Daily balancing of cash  and product inventory, and training management team on cash and product inventory reconciliation.
  • Observing and participating in patient services on sales floor, including RMD agent productivity and patient engagement.
  • Updates Communication Binder for most current information
  • Auditing of patient intake forms, for accuracy and completion.
  • Assisting in  Verified Financial Hardship (VFH) program.
  • Maintaining compliance of all local and state regulations.
  • Maintaining accountability of all team members, in relation to specific job description.
  • Performing general office work, such as filing records, operating copy machines, and using email as correspondence.
  • Upholding all MMI policies and procedures.
  • Requests, through RMD General Manager all facility maintenance, including HVAC, electrical, plumbing, snow removal and technology.
  • Providing RMD General Manager with feedback on inventory levels and RMD sales on a weekly basis.
  • Ensuring that all RMD agents maintain proper recordkeeping such as patient intake forms, cash handling records chain of custody documents and waste disposal logs.

Training & Development

  • Assist in training and development to ensure all RMD agents greet patients/caregivers with a helpful, pleasant and compassionate attitude; making every interaction a positive experience.
  • Assist in training for team members on HIPAA and confidentiality requirements.
  • Assist training and development to all RMD agents to ensure proficiency in Viridian Sciences inventory management and point of sale platform and DPH Virtual Gateway system.
  • Ensuring that all team members are trained and  current on product knowledge and proper dosage.
  • Ensuring that all team members are maintaining current MMI policies and procedures as well as all state and local laws and regulations.
  • Attend weekly touch bases with RMD General Manager to discuss short term objectives/action items and long term strategic goals.
  • Assist in training of quarterly DOR program for management team
  • Reviewing and updating patient educational materials.
  • Participating in weekly management team meetings
  • Participating in quarterly RMD team meetings.

Driving Business/Sales

  • Reviewing sales daily and best practices to achieve goals, with team members.
  • Ensuring that all team members are trained on patient services, including patient intake, product knowledge and proper dosage
  • Conducting 1 minute meetings, at the  start of every shift, to ensure consistency in message and goals.
  • Assessing team skills to lead the floor, as well as delegate tasks and drive sales.
  • Ensuring that all supply orders are submitted to Accounting in a timely manner.
  • Delivering excellent, and compassionate patient services.
  • Developing MMI patient loyalty and retention.
  • Preparing and fulfilling patient home delivery order
  • Assist in coordinating patient home delivery schedule with Delivery Manager.

Company Culture

  • Being a MMI brand ambassador and training team members to represent the brand appropriately.
  • Implement and participate in community outreach program, building relationships with community leaders and trust from our neighbors.
  • Following and implementing MMI’s core values, including respect, diversity, sustainability, research and service.
  • Ensuring that all team members are adhering to MMI’s cultural principles.
  • Responsible for maintaining RMD aesthetic according to MMI brand, including music selection and daily RMD cleanliness.
  • Fostering a highly motivated team environment.
  • Implementing brand sales marketing strategies.

Controlling & Preventing Loss

  • Ensuring that all team members are proficient in cash balancing and product protection.
  • Conducting random audits of cash and/or product, using audit checklist.
  • Reviewing incident reporting, with management team.
  • Participating in monthly product inventory.
  • Ensuring daily balancing or cash and product are being done according to MMI and DPH policies.
  • Reviewing Loss Prevention (LP) procedures with team on a quarterly basis.

Qualifications and Education

  • Must be 21 years old.
  • 1-3 years experience in retail management, managing a diverse team
  • Must possess a valid driver’s license and reliable transportation.
  • Experience in retail, hospitality or patient services, preferred.
  • Excellent verbal and written communication skills
  • Basic math skills.
  • Ability to work in a  team environment
  • Experienced in a fast paced, high transaction environment.
  • Having good organizational skills.
  • Having decision making skills.
  • Being analytical.
  • Being detail oriented.
  • Being proactive.

Physical and Environmental Requirements

  • Ability to work a minimum of 8 hours a day and rotating shifts;
  • Flexible schedule availability including nights, weekends and holidays;
  • Ability to lift, push, and pull 50 pounds;
  • Ability to sit, squat, bend, and kneel repetitively throughout a work day;
  • Ability to stand for extended periods of time;
  • Ability to use a ladder (up to 12 ft. extension) and general hardware tools needed for common repairs;
  • Ability and willingness to work in the following conditions:
    • General office environment;
    • Extended computer usage;
    • Extended phone usage including teleconferences, and
    • Work environments that include exposure to, but not limited to, fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.

Management reserves the right to assign other job duties as necessary.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We maintain a drug-free workplace.

Please send a cover letter and resume to careers@mayflowermedicinals.com to apply.

 

JOB DESCRIPTION: RMD ASSISTANT MANAGER

Job Title Retail Medical Dispensary (RMD) Assistant Manager Reports To RMD General Manager
Position Type Full-time Staff or Supervisor Supervisor
Travel Required Possibly Will Train Others Yes
Job Description
Summary/Objective The RMD Assistant Manager reporting directly to the RMD General Manager, is responsible for assisting in managing all daily operations of a RMD, leading a patient-centric team and providing clear direction to achieve MMI company initiatives. Additionally, the RMD Assistant Manager implements and maintains the policies and procedures of MMI and ensures compliance with all state and local laws and regulations . Responsibilities include but are not limited to:
Policies, Procedures & Daily Operations

  • Daily balancing of cash  and product inventory, and training management team on cash and product inventory reconciliation.
  • Observing and participating in patient services on sales floor, including RMD agent productivity and patient engagement.
  • Auditing Communication Binder for current information and updates.
  • Auditing of patient intake forms, for accuracy and completion.
  • Managing Verified Financial Hardship (VFH) program.
  • Maintaining compliance of all local and state regulations.
  • Maintaining accountability of all team members, in relation to specific job description.
  • Performing general office work, such as filing records, operating copy machines, and using email as correspondence.
  • Upholding all MMI policies and procedures.
  • Requests, through RMD General Manager all facility maintenance, including HVAC, electrical, plumbing, snow removal and technology.
  • Providing RMD General Manager with feedback on inventory levels and RMD sales on a weekly basis.
  • Ensuring that all RMD agents maintain proper recordkeeping such as patient intake forms, cash handling records chain of custody documents and waste disposal logs.

Training & Development

  • Assist in training and development to ensure all RMD agents greet patients/caregivers with a helpful, pleasant and compassionate attitude; making every interaction a positive experience.
  • Assist in training for team members on HIPAA and confidentiality requirements.
  • Assist training and development to all RMD agents to ensure proficiency in Viridian Sciences inventory management and point of sale platform and DPH Virtual Gateway system.
  • Ensuring that all team members are trained and  current on product knowledge and proper dosage.
  • Ensuring that all team members are maintaining current MMI policies and procedures as well as all state and local laws and regulations.
  • Attend weekly touch bases with RMD General Manager to discuss short term objectives/action items and long term strategic goals.
  • Assist in training of quarterly DOR program for management team
  • Reviewing and updating patient educational materials.
  • Participating in weekly management team meetings
  • Participating in quarterly RMD team meetings.

Driving Business/Sales

  • Reviewing sales daily and best practices to achieve goals, with team members.
  • Ensuring that all team members are trained on patient services, including patient intake, product knowledge and proper dosage
  • Conducting 1 minute meetings, at the  start of every shift, to ensure consistency in message and goals.
  • Assessing management team skills to lead the floor, as well as delegate tasks and drive sales.
  • Ensuring that all supply orders are submitted to Accounting in a timely manner.
  • Delivering excellent, and compassionate patient services.
  • Developing MMI patient loyalty and retention.
  • Preparing and fulfilling patient home delivery order
  • Assist in coordinating patient home delivery schedule with Delivery Manager.

Company Culture

  • Being a MMI brand ambassador and training team members to represent the brand appropriately.
  • Implement and participate in community outreach program, building relationships with community leaders and trust from our neighbors.
  • Following and implementing MMI’s core values, including respect, diversity, sustainability, research and service.
  • Ensuring that all team members are adhering to MMI’s cultural principles.
  • Responsible for maintaining RMD aesthetic according to MMI brand, including music selection and daily RMD cleanliness.
  • Fostering a highly motivated team environment.
  • Implementing brand sales marketing strategies.

Controlling & Preventing Loss

  • Ensuring that all team members are proficient in cash balancing and product protection.
  • Conducting random audits of cash and/or product, using audit checklist.
  • Reviewing security procedures and protocols with management team.
  • Reviewing incident reporting, with management team.
  • Executing monthly product inventory.
  • Ensuring daily balancing or cash and product are being done according to MMI and DPH policies.
  • Reviewing Loss Prevention (LP) procedures with team on a quarterly basis.

Qualifications and Education

  • Must be 21 years old.
  • 3-5 years experience in retail management, managing a diverse team.
  • College degree, preferred.
  • Must possess a valid driver’s license and reliable transportation.
  • Experience in retail, hospitality or patient services, preferred.
  • Excellent verbal and written communication skills
  • Basic math skills.
  • Ability to work in a  team environment
  • Experienced in a fast paced, high transaction environment.
  • Having good organizational skills.
  • Having decision making skills.
  • Being analytical.
  • Being detail oriented.
  • Being proactive.

Physical and Environmental Requirements

  • Ability to work a minimum of 8 hours a day and rotating shifts;
  • Flexible schedule availability including nights, weekends and holidays;
  • Ability to lift, push, and pull 50 pounds;
  • Ability to sit, squat, bend, and kneel repetitively throughout a work day;
  • Ability to stand for extended periods of time;
  • Ability to use a ladder (up to 12 ft. extension) and general hardware tools needed for common repairs;
  • Ability and willingness to work in the following conditions:
    • General office environment;
    • Extended computer usage;
    • Extended phone usage including teleconferences, and
    • Work environments that include exposure to, but not limited to, fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.

Management reserves the right to assign other job duties as necessary.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We maintain a drug-free workplace.

Please send a cover letter and resume to careers@mayflowermedicinals.com to apply.